Nissan India promotes Abhishek Arora to lead dealer network and customer quality. Arora will manage network development and ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

We list the best customer feedback tools, to make it simple and easy to find out what your customers want and need from your business. Finding out what your customers need can normally be quite ...

“These surveys offer a snapshot of customer sentiment, but the true value comes from digging into the feedback and ...

Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, ...

I have gained more knowledge about how to build customer loyalty in e-commerce. 😇 ...

In a world where customer expectations are constantly evolving, businesses need advanced strategies to connect meaningfully ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

The Gulf carrier has high service scores, but it also operates in an increasingly volatile region. Here's how it is balancing ...

The virtual courses planned for this winter season will cover a wide array of essential topics and offer actionable insights ...

The decline in customer satisfaction highlights the opportunity for businesses to focus on improving their customer ...