“Health Plan Member Experience in 2024.” This report highlights critical areas for improvement in member experience, drawing on regulatory, voice-of-the-customer, and Press Ganey’s patient ...
Dubai Metro and Tram services have scored 96 per cent in the International Customer Experience Standard (ICXS) for 2024, marking a steady improvement from 87.2 per cent in 2022 and 92.2 per cent in ...
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few ...