If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness ...

In this chapter and in Chapter 7 we will discuss in some detail most of the video call software solutions currently available. We touch on more than 40 video call software solutions; if we miss one or ...

AI in action In June, Motorola Solutions launched Vesta NXT, software designed to help 911 call handlers manage emergency calls. It brings data from various public-safety systems onto one platform ...