The AI King, led by Russ Ward, has created over 1,000 AI bots and established numerous AI call centers since 2023. The ...

Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

Healthcare call centers, under immense pressure to manage ... customer service will be fully automated, turning contact centers from traditional cost centers into profit centers.

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline ...

The driver, a 24-year-old Detroit man, ran from the crash scene but was caught along I-69, officials said. Another suspect is ...

Minnesota is suing gun manufacturer Glock for making and selling guns that can “easily be converted” to illegal automatic weapons with a small device known as a switch. A lawsuit announced Thursday by ...

The International Longshoremen’s Association has until Jan. 15 to negotiate a new contract with the U.S. Maritime Alliance, ...

At Becker's 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

Thanks to extensive membership mobilization, call center workers secured new contract language that “curbed the most abusive speed up, management surveillance, mandatory overtime, and contracting out ...