New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

Amazon becomes a prime target of scammers during the holiday shopping season trying to steal Social Security numbers, bank ...

• The scam starts with a cold call from scammers, pretending to be from Amazon, warning that your account has been hacked, and that fraudsters are trying to make big money purchases. We use cookies to ...

In an exclusive, face-to-face interview at AWS headquarters in Seattle recently, I sat down with Colleen Aubrey, senior vice ...

It's that time of year to be skimming through websites, looking for great deals for gifts. But scammers know that, and ...

It was an early Christmas gift purchased online. LaRae Obenauf, 81, saw the age begin to show in her husband’s living room ...

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the Multicloud The Future of the Internet ...

you want to know that you can actually speak to customer service. This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...