New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

Amazon becomes a prime target of scammers during the holiday shopping season trying to steal Social Security numbers, bank ...

• The scam starts with a cold call from scammers, pretending to be from Amazon, warning that your account has been hacked, and that fraudsters are trying to make big money purchases. We use cookies to ...

In an exclusive, face-to-face interview at AWS headquarters in Seattle recently, I sat down with Colleen Aubrey, senior vice ...

It's that time of year to be skimming through websites, looking for great deals for gifts. But scammers know that, and ...

It was an early Christmas gift purchased online. LaRae Obenauf, 81, saw the age begin to show in her husband’s living room ...

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

New research has found more than a third of online shoppers experienced a problem with parcel delivery in the last month ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

Amazon is introducing low upfront pricing for a telehealth visit with treatment plan and free medication delivery for men’s hair loss, eyelash growth, anti-aging, ED and motion sickness for Prime ...