The short answer: yes. There are free VoIP apps available which you can use to make and receive calls—even video calls!— over the internet. Some of the best VoIP apps on the market for free include ...

A web-based meeting is quite simply a meeting that happens on the web, or online. Let’s break down what that actually means. You connect to the meeting via the internet by using an online tool or ...

A Chrome extension to turn your Google account into a powerful business communications hub. Textel CX Inc. Textel's TextBot makes it possible to send and receive text messages to any mobile phone ...

Computer telephony integration, or CTI software, empowers the modern worker to use his or her computer CRM system, like Salesforce, to interact with the company’s contact center phone system for ...

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms, and your custom channels. Improving customer loyalty while decreasing customer churn ...

Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

If you have to make sales, you know that there’s a lot of software out there to help. From mobile sales apps for people who are always on the road, to more general sales rep software… how do you know ...

Meanwhile, the Automatic Call Recording (ACR) option enables you to record incoming and outgoing calls automatically. When this call recording feature is active, there's no need to worry about missing ...

A RingCentral sales advisor will contact you within 24 hours In the digital age, customer service is proving more important than ever and virtual call centers are playing a starring role for many ...

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

A RingCentral sales advisor will contact you within 24 hours Call centers create valuable connections between customers (existing and prospective) and businesses. Even with today’s array of ...