isixsigma on MSN2 个月
Introduction and Implementation of Total Quality Management (TQM)
It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful ...
Harvard Business School9 年
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and ...
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
BBC4 年
Quality management/continual improvement
Quality management involves everyone in the business working towards the goal of 100% customer satisfaction. (Total) quality management close total quality managementTotal quality management is a ...