From call answering to voicemails, smartphones have created a whole new sort of etiquette. WSJ’s Joanna Stern enlisted 89-year-old artist Burt Silverman to get perspective on how things have ...

Making eye contact is important—so look directly into the camera, not at the person you're talking to. (Oops.) ...

We're sick and tired of these obnoxious cell phone etiquette fails committed by our fellow New York State residents.

This means that telephone etiquette needs to be continuously addressed because it is an encounter that 90 percent of people have daily. I worked at a call center for a year and picked up a few ...

But even as phone calls fall out of favor in our personal lives, they're not extinct in a work setting. Etiquette experts say phone calls are still necessary in the office — there's just a ...