The program is intentionally small so that you can work using an apprenticeship model with at least one, and often several, of our faculty, who are all active in research. Service management, ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...

For decades, the Marine Corps incurred a "remarkably high turnover rate" among its first-term Marines as it prioritized, and was arguably dependent on, a "recruit and replace" model, according to ...

The program is focused on hands-on experience from Day 1 ... Students work for local and international renowned companies learning about service management from the best. Co-op is usually completed in ...

The doctoral program in Technology & Operations Management prepares students to conduct important ... and How firms influence service quality, and how service quality affects performance.