They help us share information proactively and allow us to reach out to passengers to deal with feedback, good or bad. It might sound like a marketing line, but most of the people who work in ...

How about raising the prices and treating people like humans? Personally, if I can’t afford a first-class ticket, I don’t fly ...

I read your article about passengers behaving badly. The airline experience is mostly horrible and people are causing problems because U.S. carriers charge too little and cram everyone in.

Passengers were badly treated by rail companies during an ambitious timetable change earlier this year, a report by an industry regulator has found. The Office of Rail and Road said "no-one took ...

This incident marks another case in the global trend of airline passengers behaving badly. As BI reported in December, there have been more incidents of customer misconduct on flights since before ...