A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

Businesses must be careful in responding to complaints, demonstrating excellent levels of customer service to ensure an adequate resolution can be achieved. After-sales takes place after a product ...

The top areas consumers are experiencing CX skimpflation are quality of service (60%), wait times (58%), and expertise and helpfulness (54%). To discover more findings, download the full report - ...

Maintain connectivity between our clients’ enterprise workflows and Bloomberg’s technology infrastructure to support and ensure a seamless post-sales ... s customer service operation and ...

Simply put, after-sales service encompasses a range of activities a business undertakes to support customers after they’ve ...

Many companies have siloed customer data and an incomplete suite of capabilities, making it impossible for their ...