Many traditional business sectors are ripe for disruption. Here's a story of how one entrepreneur is taking on a traditional ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Social media users were divided over the waiter's response, with some saying it was "very weird" and "inappropriate." ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

And Voorhoeve contends the lessons learned in customer service in the last couple of years of the 20th century stay with him to this day. Voorhoeve is president of Volvo Trucks North America, the most ...

Although still in trial mode, the official hotline is designed to address any connection issues that pop up for Starlink ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...