Customer support outsourcing refers to the practice of hiring an external provider to handle your customer service operations. This can include managing customer inquiries, resolving complaints, and ...

Outsourcing is common for many corporate-level departments, but not for marketing. Only 5% of sales and marketing services are outsourced, compared with 54% of IT services and 44% of finance work, a ...

Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

We're proud to partner with Intercom as we continually strive to provide our clients with the best customer care possible” - Denys Dubner ...

(CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President ...