Much of the productivity gain the U.S. has seen in the past generation – ahead of all other developed countries – can be ...

Gap promoted tweets for its Summer Loves campaign ... While the strategy is a clever way to leverage social for new customer acquisition, it misses the mark by not extending the reach into mobile ...

Bridging the Customer Service Gap with Practical AI Dialpad Support tackles the most pressing challenges facing contact centers by providing both agents and their managers the tools they need for ...