New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

The soft skills gap robs employees of greater success and causes managers plenty of aggravation. Bridging the gap requires a ...

Gap promoted tweets for its Summer Loves campaign ... While the strategy is a clever way to leverage social for new customer acquisition, it misses the mark by not extending the reach into mobile ...

Bridging the Customer Service Gap with Practical AI Dialpad Support tackles the most pressing challenges facing contact centers by providing both agents and their managers the tools they need for ...