customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess, a research analyst at Capterra, we’re living in a time when customers ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

DATAGROUP has positioned itself as a reliable and high-performance partner in the 2024 Whitelane Study on Customer Satisfaction in IT Sourcing. In particular, the top placement in Workplace Services ...

CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair.

Global spending on market research has doubled since 2016 ... Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience.

Quick and precise attention to issues improves customer satisfaction. According to additional research, the level of satisfaction when support services are offered in the user’s language skyrockets.

The better you plan your B2B customer satisfaction survey, the more you'll get out of ... Most survey firms belong to the Market Research Society or ESOMAR (the European equivalent). Those societies ...

What does CSAT stand for and how can you calculate customer satisfaction? We'll answer those questions (and more) in this comprehensive guide. What is CSAT? The customer satisfaction score ...

Effective market research will allow a business to find ... leading to greater customer satisfaction. Well trained staff will be knowledgeable about the business and will be able to deliver ...

Research shows that companies around the ... technology connectivity leads to better customer interaction and increases customer satisfaction. Remote connectivity can speed up service and reduce ...

Utilities that understand their customers’ attitudes, behaviors, and preferences are better able to target performance improvement initiatives that increase overall customer satisfaction. A study ...

and our Moments of Truth research sheds light on the moments that determine customer satisfaction and retention. Our findings suggest that while speed has long been prioritized, transparency and ...