Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

SAN FRANCISCO, CA & MUMBAI, Jan 7, 2025 - (JCN Newswire) - - CleverTap, the all-in-one customer engagement platform, has published a report on the top five trends that will shape the marketing and ...

I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the Twilio 2024 State of Customer Engagement Report. After we saw such a huge ...