The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

Here are seven common mistakes that can undermine your customer care and services during transformations, along with strategies to avoid them. 1. Failing to Communicate the Changes to Customers ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Our award-winning customer service team is devoted to addressing the queries and concerns of the clients at the earliest in an efficient way. Our dedicated team - recipient of the “Best Customer ...

The J.D. Power Wireless Customer Care Performance Study SM measures satisfaction with the entire customer care service experience, from initial contact to problem resolution, based on recent customer ...

Huawei has been working hard to improve its customer service professionalism and friendliness all along, and has earned a reputation for providing high-quality services with its HUAWEI Care offerings.

More than any time in global history, the demand for reliable and accessible customer service is critical in driving brand loyalty and consumer relationships. The State of the Connected Customer ...