When customers reach out to contact centres, they are often looking for quick and clear answers to their problems. They want ...

Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s customer ...

AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor ...

DE&I is changing contact centres, making them more inclusive and improving both employee and customer experiences. Cirrus' ...