Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.

A trend eroding the U.S. healthcare quality: centralizing administration functions away from the doctors offices where ...

Call center workers often operate in a hostile ... This means they do not have time to take a breath, decompress or collect their thoughts." Bad processes. In organizations with strong tools ...

Healthcare call centers, under immense pressure to manage ... engaging and fulfilling. “The first thought that often comes to mind when people think of AI is chatbots or intelligent assistants.

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...