Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

Dedicated call center software offers all the trappings of a VoIP system, with additional call management and customer support capabilities targeted at improving communication with customers and ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage.

The report was released by the MassDOT OIG and reveals MBTA achieved only one of the expected four benefits of privatizing ...