chat or social media are more often referred to as contact centers. Calls that are customer support oriented make use of technologies like automatic call distribution, interactive voice response ...

The AI King, led by Russ Ward, has created over 1,000 AI bots and established numerous AI call centers since 2023. The ...

At Becker's 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.