ACD vs IVR: Which One Will Save You More Customers?
Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.
Engineering360 News6 年
Chapter 9: The Advantages of A Purpose Built ACD system
Processing an automatic call distributor (ACD) call is from FIVE to SEVEN TIMES more complex than an average administrative ... and CTI applications such as call tracking or customer inquiry state ...