Judge rules Sirius XM's policy for customers canceling subscriptions broke law
A judge said canceling a subscription should be as easy as signing up and the company should not have required customers to deal with a live agent when canceling.
SiriusXM made canceling subscriptions too hard for customers, NY judge rules
SiriusXM (NASDAQ:SIRI) made it too difficult for its customers to cancel their subscriptions, a judge in New York has ruled. New York Supreme Court Justice Lyle Frank ruled Thursday that the satellite radio provider permitted customers to sign up via an easy online form but required them to cancel through a phone-based customer service department.
SiriusXM made it too hard for NYers to cancel subscriptions, ordered to change practice: judge
Sirius required subscribers to speak at length with live agents trained to dissuade cancellations, and listen to as many as five offers of other services before being allowed to cancel.
SiriusXM made it too hard for subscribers to quit, N.Y. judge rules
The company denies that it misled its customers, but agreed to abide by the Federal Trade Commissions new “click to cancel” rule.
SiriusXM Will Make It Easier to Cancel Subscriptions in N.Y. After Judge Rules Company's Practices Violated Federal Law
SiriusXM will revise the process of canceling subscriptions in New York to make it faster and easier, after a judge found it broke the law by failing to provide “simple mechanisms” for quitting. New York state Supreme Court Justice Lyle Frank ruled that SiriusXM violated the federal Restore Online Shoppers' Confidence Act of 2010 because
Judge rules SiriusXM’s annoying cancellation process is illegal
Even without the FTC’s new click-to-cancel policy, the New York AG just won a lawsuit over a process that ‘deliberately’ wastes subscribers’ time.
AG James wins case against SiriusXM for unlawful subscription practices in New York
New York Attorney General Letitia James announced Friday that a court found SiriusXM Radio, Inc. violated the law by forcing customers to undergo a long and bur
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Sirius XM found liable in New York lawsuit over subscription cancellations
While rejecting claims alleging fraud and deceptive practices, Justice Lyle Frank of the state Supreme Court in Manhattan said Sirius' policies violated the federal Restore Online Shoppers ...
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Strength and Courage? Hope and Honor? Felony and Misdemeanor? Curly and Moe? Readers have all sorts of ideas for statue names ...