Smart assist for agent efficiency | Microsoft Learn
2024年7月1日 · Smart assist is an intelligent assistant that provides real-time recommendations to agents, helping them take actions while interacting with customers. It allows organizations to build a custom bot and plug-in to their environment.
View smart assist suggestions | Microsoft Learn
2024年11月28日 · Smart assist is an intelligent assistant that provides real-time recommendations to you, thereby helping you take actions during your interactions with customers. It shows relevant recommendations such as knowledge articles, similar cases, and the next-best steps.
Enable AI suggestions for cases and knowledge articles
2024年12月17日 · The AI suggestions are displayed in smart assist, an intelligent assistant that provides real-time recommendations to representatives to help them take action during their interactions with customers. After you enable the productivity pane in Customer Service workspace, the smart assist cards with suggestions appear on the productivity pane.
What is Smart Assist in Microsoft Dynamics 365 Customer Service ...
2023年10月5日 · This video demonstrates how to configure and utilise smart assist functionality in Dynamics 365 Customer Service Omnichannel application. ⭐ Smart assist is an intelligent assistant that...
dynamics-365-customer-engagement/ce/customer-service/use/oc-smart …
Smart assist is an intelligent assistant that provides real-time recommendations to you, thereby helping you take actions during your interactions with customers. It shows relevant recommendations such as knowledge articles, similar cases, and the next-best steps.
AI model-based suggestions for similar Cases and Knowledge
2022年5月31日 · The AI-based recommendations for similar cases and knowledge articles appear in the smart assist pane, which is an intelligent assistant that delivers real-time advice to the salesperson, assisting the salesperson in taking action during customer interactions.
Dynamics365-Apps-Samples/customer-service/omnichannel/smart ... - GitHub
Sample that shows how to implement a custom smart bot for suggesting knowledge based articles and appointments in Dynamics 365 Customer Service.
OmniChannel Engagement Hub : Smart Assist - Everything D365
2020年6月3日 · Smart Assist utilises an internal bot (created using the azure bot framework) to pull information from internal and external sources during a conversation in order to provide valuable assistance to an agent. Examples of where the smart assist feature could be used are:
Configuring Smart Assist Part 2 - Everything D365
2020年8月18日 · Each channel (with the exception of the voice channel) can be configured to use the Smart Assist feature. The user must be associated to each applicable channel. Browse to the Omni Channel Administration Hub; Click on Work Streams in the Work Distribution Management section; Open a work stream record
Dynamics 365 Productivity Tools - appsource.microsoft.com
Smart assist provides suggestions to agents on what is the next-best course of action they need to take based on the real-time context of the customer interaction. The suggestions are intelligent and helps the agents to be more productive with knowledge articles, similar …
- 某些结果已被删除